FAQ
What should I do if I receive a damaged item?
If you've received a damaged item, we sincerely apologize for any inconvenience caused. Kindly reach out to our customer support team within 48 hours of receiving the product. Provide us with details and accompanying photos of the damage, and we'll promptly arrange either a replacement or refund to ensure your satisfaction with your purchase.
Do you provide Domestic shipping services?
We are delighted to offer domestic shipping services to ensure the swift and secure delivery of your favorite fashion discoveries. Partnering with reliable shipping providers, we prioritize the careful handling of your orders.
Is my payment information secure?
Certainly! Ensuring your security is our top priority. Our platform utilizes industry-standard encryption and security protocols to safeguard your payment details. Rest assured, your financial information is treated with the utmost confidentiality and protected against unauthorized access.
What are your return and exchange policies?
We recognize that sometimes an item may not meet your expectations or fit as desired. To provide peace of mind, we offer a flexible return and exchange policy. For detailed instructions and a smooth return process, please visit our dedicated returns and exchanges page.